Frequently Asked Questions
What is The Beer Lodge?
The Beer Lodge is an online store that specializes in custom-made beer related items such as signs, drinking accessories, man cave accessories and apparel. It's run by Dave, the founder, and a small team of people who love beer. We aren't a big business and have no plans to become one. Our focus is our customers, making awesome products and beer!
Where Are You Located?
We operate primarily out of the US. However, we are an international company and partner with vendors and suppliers all over the world.
How Can I Contact You?
You can e-mail us directly at firstname.lastname@example.org or use our "Contact Us" form which you can get to by clicking "Contact Us" on our navigation bar on the top of the screen.
How Soon Will You Get Back To Me?
We generally answer all customer emails and messages within 24 - 48 business hours. However, on the weekends and during holidays it can take up to 72 hours. Don't worry, if you get in contact with us we will get back to you.
There Is A Custom Item I'd Like Made But Don't See It On Your Store. Can You Make It?
Send us an e-mail at email@example.com and tell us what you want. We'll do everything we can to find a way to make it for you and if we can't we'll let you know.
Are You Some Kind Of Chinese Scam Company?
Nope! We are a legitimate company who sells high-quality custom made products. You can contact us anytime you'd like!
How Long Will It Take To Receive My Item?
Since we custom make our items and they ship from different fulfillment centers the time it will take to receive each item will vary. Please read the product description of the item you are purchasing to get an estimate of how long it will take you receive your item. We can not give exact dates that you will receive items. If you need an item by an exact date please contact us about faster shipping options. At certain times of the year and for certain products we do offer expedited processing and shipping.
Where Are My Items Being Shipped From?
We have fulfillment centers located all over the world. Generally, apparel items are shipped from the United States and most other items are shipped internationally.
Will My Order Have A Tracking Number?
Yes, it will. You will be e-mailed the tracking information after the order ships. It can take up to two weeks for shipping information to populate when tracking the package. Do not be alarmed if when you try to track the package nothing appears within 2 weeks of you ordering. Please do not contact us regarding this as it is normal.
Why Hasn't My Tracking Information Updated?
Since some of our items are shipped internationally there can be periods of time where it takes 1 - 6 weeks for the tracking information to update. The tracking will generally update as soon as we hand over the item to the shipping courier and then update again once it reaches the country in which it's being delivered. Please do not contact us asking why the tracking information has not updated unless it has been longer than the estimated shipping and handling time we provide in the product description.
I Still Haven't Received My Order. Where Is It?
If it is still within the estimated shipping and handling time that we provide in the product description there is no need to worry. Since we custom make our items and are an international company some orders may take 60+ days to receive depending upon how busy we are, the availability of materials to make items and where the item is being shipped from and shipped to.
If it is passed the estimated shipping and handling time for your item and you still haven't received your order please contact our customer support at firstname.lastname@example.org and we will gladly assist you.
Please do not contact us asking where your order is if it's still within the estimated shipping and handling time since you ordered it. We process thousands of orders per day and have fulfillment centers all over the world. It is impossible for us to know exactly what step of the process your item is in being made or exactly where it is during shipping. Once the item is shipped the only information we have is the same information you have when tracking the package.
Do You Offer Faster Shipping? I Need An Item By A Certain Date.
Yes. Please contact us before ordering for expedited shipping options.
Returns and Exchanges
Please read our Return Policy for more information regarding returns and exchanges. When you place an order with us you agree to abide by our return and exchange policies.