You can e-mail us directly at support@thebeerlodge.com.

We generally answer all customer emails and messages within 24 - 48 business hours.

Please read the product description of the item you are purchasing to get an estimate of production time. We also give estimated shipping times when checking out.

If you need an item for a specific date; please contact us.

Our signs are Made in the USA, right here at our facility in New York!

Yes, it will. We will email you the tracking number as soon as the label has been created.

Please don't worry if when you try to track the package it doesn't work. Occassioanlly a package misses a scan and requires an extra day or two to update.

If it is still within the estimated shipping and handling time that we provide in the product description there isn't a reason to worry. Keep in mind these are personalized products. Every sign is made only after it is ordered.

If it is passed the estimated shipping and handling time for your item and you still haven't received your order please contact us at support@thebeerlodge.com.  

Sometimes we can offer faster production. Please contact us before ordering if you need a sign by a specific date.

Please read our Return Policy for more information regarding returns and exchanges. When you place an order with us you agree to abide by our return and exchange policies.