Refund policy
At The Beer Lodge, we take pride in creating custom products made just for you. Because many of our items are personalized, we’re typically unable to accept returns or offer refunds on custom orders.
However, your satisfaction is important to us. That’s why we offer a 90-Day Guarantee on all purchases.
Damaged or Defective Items
If your order arrives damaged or defective, we’ll make it right. Please contact us within 7 days of delivery with photos of the damage, and we’ll send a replacement at no cost to you.
Our 90-Day Guarantee
We stand behind the quality of our products. If you experience an issue with your item within 90 days of purchase, reach out to us — we’ll make it right.
Need Help?
Have questions about your order? Our customer service team is happy to help. Just email us at support@thebeerlodge.com, and we’ll get back to you within 1–2 business days.
